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I got charged and did not get the items purchased [Steam]

Created 2 years ago  Updated 9 months ago

If it looks like you got charged but didn't get your items (check first in the menu 'Open Goodies' in the in-game Shop), or if you got charged multiple times, please use the "Contact us" button below. Make sure to provide a proof of purchase (e.g. a screenshot of the receipt or confirmation email) and a timestamp.

Please note that purchases made through Steam are not refundable.

You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.

For more information, take a look at Steam’s refund policy.


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