During some quests another quest activates which needs to be completed first in order to progress. Make sure that you don't have another quest in your journal related to the quest that you have an issue with.
If you are unable to progress in the game, try the solutions below.
1. Clear your console's cache:
- Power down your console. Do not enter Rest Mode.
- Wait for the lights on your PlayStation to turn off completely and unplug the power cable.
- Wait minimum 2 minutes.
- Plug the power cable back into PlayStation and turn the console on.
2. Launch the game and load a save file created before encountering the issue.
If none of the above helps, report the issue to us providing the quest's name.