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Performance troubleshooting

Created 1 year ago  Updated 1 year ago

Before reporting any performance issues, make sure that your internet connection on Stadia is at least 10 Mbps. Test your connection here.
If your connection speed is sufficient and you are experiencing low frame rates, slow or choppy performance, or long loading times, follow the troubleshooting below:

Chromecast Ultra:

1. Unplug the power cable from the Chromecast device.
2. Leave it unplugged for one minute.
3. Plug the power cable back in.

Note: When you unplug the Chromecast from the TV’s HDMI port, it does not reboot the device. It must be disconnected from the power source in order to reboot.

Google Chrome:

1. In your Chrome browser click More at the top right.
2. Click More tools -> Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Check the boxes next to "Cookies and other site data" and “Cached images and files".
5. Click Clear data.

If you are using some Chromium-based browser other than Google Chrome, we strongly recommend switching to Google Chrome for a better gaming experience.

Android device:

1. Open the Settings of your device.
2. Tap the Storage heading to open its settings page.
3. Tap the Other Apps heading to see a list of your installed apps.
4. Find the Stadia application and tap its listing.
5. Tap the Clear cache button.

Note: The instruction may vary depending on the version of your Android OS.

iOS device:

1. Go to Settings- > Safari
2. Scroll down to Advanced -> Website Data
3. Wait when it’s loaded and tap Remove All Website Data

It is also highly recommended to restart the game after the long playthrough. It will clear the memory and improve the performance.

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