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I am unable to register

Created 3 months ago  Updated 3 months ago

If you're not receiving the one-time code in your inbox when trying to register, please follow these steps:

  1. Make sure you’re checking the inbox of the email associated with your CD PROJEKT RED account, also verify if the email you entered during registration is valid (without any typos).
  2. Check your spam folder for a message from the accounts@cdprojektred.com email address. Try whitelisting this address and then request a new code.
  3. Make sure you don't close the window before entering the security code, as it can only be used for the register attempt for which it was created.
  4. Wait about 15 minutes and request a code again later. Note that requesting a code too often may cause the account to be temporarily blocked.
  5. If the above steps don’t help, please reach out to your email provider and let them know that you are unable to receive messages from the accounts@cdprojektred.com email address.

If you’re getting the "The security code is invalid or expired. Please try again, and ensure the security code is correct" error when entering the security code, please make sure you’re entering the latest code you got in your mailbox (in case you requested multiple codes in a row). If the latest security code you got in your mailbox doesn’t work, click on the “Send new code” button and try again.


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